Meaningful activities, the opportunity to gain insight into different areas, a warm and humorous atmosphere - emovis is a special company in many respects. We asked Mariella Brzoska, our longest-standing employee, for an interview. In this interview, she talks about her everyday work and why she has enjoyed working at emovis for 18 years.
1. How did you come to emovis?
Through a job advertisement from the Berlin Medical Association (Berliner Ärztekammer).
2. What do you remember most about your very first day at emovis?
My first day at emovis was in the summer of 2003. The team at that time was still very small, consisting of just 7 employees - 2 physicians, 3 psychologists, one physician's assistant, and one student assistant. All of them were very friendly. I was quickly trained in the laboratory. At that time, we were conducting a study on Restless Legs Syndrome (RLS), among other things - we had a huge influx of patients suffering from restless legs. For weeks, I drew blood continuously, which made me learn this task in no time at all. I really enjoyed it!
3. Describe your job: What does a "typical" working day look like?
I inform (potential) patients about our studies by phone and make appointments with our physicians. Of course, I also offer our patients our study newsletter so that they are well informed as well as dealing with rescheduling of appointments or cancellations.
4. What is the most important/challenging thing about your job?
Always listening to the needs of the patients and, of course, being friendly and competent. It is also important to keep track of the many different studies that we conduct at emovis.
5. What are the most common questions/concerns that patients have on the phone?
The duration and expense of participating in a study, as well as the possibility of receiving a placebo rather than the investigational drug - these things are always a key topic on the phone. In addition, patients want to be well informed about the expected effect and possible side effects of the respective investigational product.
6. How can you tell that you are doing your job well?
That's something you'd have to ask our patients ... I can say that the phone calls are usually very relaxed, and we sometimes laugh together. And: Many of our patients take part in a study with us more often than once.
7. What do you like about your job? What do you like about emovis as a company?
I like the daily friendly conversations with our patients. And I like the fact that it never gets boring - after all, emovis conducts studies for so many different indications. My work keeps me mentally sharp!
8. What do you think distinguishes emovis most from other companies?
I have now been working for and with emovis for 18 years. During this time, I have been able to get to know many different areas of the business, for example as a laboratory assistant, receptionist, and study coordinator. I also wrote invoices for some time and worked in the marketing department. It's great to be able to gain different and interesting work experience - and certainly not always possible, or at least not in every company.
9. From your point of view, how has emovis changed/developed over the years? Were there any developments that particularly pleased and/or surprised you?
emovis has grown so much - many new employees have joined to support our departments Homecare Visits, Customer Success, Commercial Operations or Study Site.
10. What do you answer when strangers ask you about your job?
That I am in charge of the patient hotline at emovis and inform people about new treatment options that could possibly lead to relief of their complaints and thus improve their quality of life.
11. How do you manage your work-life balance?
I manage to achieve a good work-life balance. One of the reasons for this is that at emovis I am very fortunate to be able to work from home most of the time.
Thank you very much, Mariella!